Oh Birdo, hope all is well. No, never heard of crossover. I hope the baby is OK, let us know this evening!!!
MrsGriff, I am sure the plug can regrow back, so you are not necessarily imminent. 35w is about the time I heard people start losing plug but then don't have a baby for another month...
I am 35w, no hospital bag, no washed clothes, not even a cot bought yet although looking for it this week on eBay!!!
Yep I did make a complaint, and just got a response - they will replace the damaged item that had been dropped, will give me a good discount (almosts £50!) and send us a patch-up kit for the damage to the toy chest from the wonky original hinge, and they will review my complaint about hinges/soft close and respond on that separately. The discount I am getting will more than pay for pneumatic soft close thingies to keep the lid safe so I am happy. They apparently pride themselves in being a children's furniture company "designed by parents for families"... funny that no-one has picked it up... but I think their reputation is worth something to them, unlike these big chain stores.