Xena said:
okay...question...
hubby and I both sent our bank letters asking for our charges back, and giving them 14 days to comply.
They DID reply - but all the said in the reply was that their financial services authority gives them 8 weeks in which to deal with complaints, and that they would try and respond within 4 weeks to us in regards to our letters.
I don't know what to do really now. It seems like a fob off. Do they have the right to make us wait that long, or should we just go ahead with taking them to the small claims court after 14 days? (Which is what we stated would happen in our original letters)
the only ones that i had seen were for 40 days. So maybe you should get on to them and ask for a date when they believe that you will have this information.
i think the first letter you send has to be for 40 days, once you have worked out the amount you send them a second letter giving them 14 days to confirm the monies are going to be sent.