Shocked by post-it note on my maternity notes..

[GBLiz]

I had a consultant appointment on Friday just gone. Now, i have been a few times and know that on the Friday clinic you can be waiting literally an hour or two to see the midwife and then you go on to see the consultant. I have midwife care through my community midwives and had only seen them a couple of days before. So when i arrived for my consultant appointment I asked at reception "Will this just be a consultant appointment or am I seeing a midwife too?". The staff member said "You'll see a midwife first". I said "Do I need to, as i saw my community midwife a couple of days ago?" She replied, "Probably not then, I'll go let them know". Great! I thought. I got called for my appointment promptly but was surprised it was a doctor who was not my consultant so i said "You're not my consultant!" and he said "No the consultants are on holiday" I was like "Err, ok" . he asked how I was and took my blood pressure and said ok , well, you have a scan booked in 2 weeks right" . I'm thinking "I wonder why I'm here and why they booked me an appointment when the consultant is on holiday " but didnt say anything because i didnt really have anything to say or any questions anyway.

I just pulled out my notes to see what my blood pressure was and there stuck on a post-it on the front is a note that says "Refuses to see a midwife!"
I'm so shocked! Its a complete lie, i didnt refuse to see a midwife i just asked if it was necessary as it would have wasted everyones time . I feel so offended thinking that i was being seen as an awkward patient by the doctor who must have been bracing himself to see me! And i didnt even complain when my consultant wasnt there making my whole trip a waste of time! Yet i've been treated like i'm a difficult patient behind my back!

i feel like saying something because its not on!

 

[kirlou92]

I work in an antenatal department at a hospital and that is very unprofessional and disgusting! I would complain if I was you. I wouldn't dream of doing something like that!

 

[GBLiz]

i dont even know where i would complain to, but i feel like any staff/patient relationship i had has just been destroyed ! how can i trust any of them when what i see and what they might be saying or getting told about me behind my back is different to reality? ,

 

[Shanivy]

Put a complaint in that's entirely unprofessional! I'd be so mad and at your next appointment ask how you complain about who you saw. Or phone up the clinic you were at. Imagine sticking a post it in knowing you'd see it when you looked at your notes. So disgusting and that's exactly what ruins trust between us xx

 

[GBLiz]

more to the point i probably wasnt meant to see it.......but i did....so now i know what they are like behind our backs........

 

[SF2018]

I would make a complaint. I would take a photo of the note on your notes, in case they just throw it away next time they have your notes.

I had to make a complaint to the head midwife at my hospital after my first scan, as the sonographer was incredibly rude and made us feel horrendous, at a scan which should have been one of the happiest moments of our lives!

 

[rainbow.23]

I can't believe they did that, you were just trying to be helpful. PALS at your hospital should help you make the complaint, but I reckon you will just get a generic apology letter.
I hope it doesn't ruin the rest of your experience there.

 

[GBLiz]

I can't believe they did that, you were just trying to be helpful. PALS at your hospital should help you make the complaint, but I reckon you will just get a generic apology letter.
I hope it doesn't ruin the rest of your experience there.

i found an email for complaints so have emailed the hospital. I'm actually booked for a homebirth as well as hospital to keep my options open but this has made me even more for the homebirth i actually dont want to go into hospital again now i feel i'm not wanted....

 

[LuckyLaura]

that's shocking, im so sorry.

We asked at the reception of our hospital appointment on the way out for a complaints form as our sonographer was really horrendously rude too. I don't know why they need to be this way and ruin what should be an amazing moment for so many expectant parents. xx

 

[KHTW]

Some people are assholes... whether they are at home or at work. Please don't let this one person ruin your relationship with the hospital x

 

[Jamie.d]

sorry you had to go through that!

I've just gotten off the phone to PALS they were really helpful!
I had to complain about a vile woman in ADAU who was yelling at me for not having regular midwife visits and refused to treat me according to standard practice because of her personal opinions..

They shouldn't treat you like that! Whatever the circumstances they should be treating you with the same standard of care regardless and reassuring you not making your life hard!