Hey hun. I sent mine off a couple of weeks ago and got a reply within about a week. If yours is like mine, I got a form that I have to fill in and return to them, but only AFTER I have left work to start my maternity leave. Or there's a phone number on the form that I can ring to do the same thing over the phone. The questions on the form are:
What date did you last work?
What days do you work in a normal week?
What date did you start your maternity leave?
What date do you want us to pay your maternity allowance from?
Did you get any sick pay after you last worked?
(If so) Was your illness pregnancy related?
Did you get any holiday pay after you last worked?
Are you in receipt of any other benefits?
Then there's a declaration to sign and that's it.
There's a whole lot of gumph on the back of the form that is a bit baffling about when you can start getting paid your MA. I need to read through this more thoroughly. Hope you get yours sorted out soon!
Hope you're doing well.
xx