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- Jan 24, 2010
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Oh I have to rant 
Ok, so back in may we ordered our nursery furniture, which was lush. The value of the package was £1800.
Our local Mothercare dept had sorted a deal on the entire range, meaning that you got the whole lot for £800 odd quid (bargain right).
Turns out the store made a booboo when doing this and they knocked way too much off the price - but they had to honour their offer under trading standards.
They were to order the whole thing through babyplan.
So, I get a call from the local store the other day, to say that they can only get two of our items, the cotbed and the wardrobe.
The changing unit and cot-top changer are no longer avaiable as the range (even though it's a new range) has been discontinued.
They offer me another range, but at full price (no longer any bargain that we'd originally secured).
I of course am raging as this is September and we orderd it back in May.
I send a snotty email to their customer sevice dept who come back and say that of course the range is still going, and that it is just out of stock and it should be back in very soon and delivered on time. All well and good then??
So, just cos it's niggling at me I phone the head office today to double check.
Again, get confirmation that it is just temporarily out of stock but will be back in soon and ready for my delivery on 18th November. Good thinks me. But the customer services adviser says she will just double-check with baby plan to be sure. OK.
So she gets back on the line, oh erm, turns out that yes the range is discontinued and we can only get our two bits (cot/wardrobe).
SO I am nearly crying on the phone cos actually it is all f'd up!!!!
They tell me that my balance left to pay on babyplan is £873 (we put like a £70 deposit down). As a gesture of good will they will let me have £1100 worth of different furniture for £873.
But then, I am only saving just over £200 getting £1100 worth for £873 - I was getting £1800 worth before!!
Do you get what I mean?? I am not getting anywhere near the value of stuff that I would have been before
I am so pissed off with them I swear!!!!!
What should I do??
Well done if you read all of that by the way (and understood it, I'm talking a bit of gibberish I know).
Ok, so back in may we ordered our nursery furniture, which was lush. The value of the package was £1800.
Our local Mothercare dept had sorted a deal on the entire range, meaning that you got the whole lot for £800 odd quid (bargain right).
Turns out the store made a booboo when doing this and they knocked way too much off the price - but they had to honour their offer under trading standards.
They were to order the whole thing through babyplan.
So, I get a call from the local store the other day, to say that they can only get two of our items, the cotbed and the wardrobe.
The changing unit and cot-top changer are no longer avaiable as the range (even though it's a new range) has been discontinued.
They offer me another range, but at full price (no longer any bargain that we'd originally secured).
I of course am raging as this is September and we orderd it back in May.
I send a snotty email to their customer sevice dept who come back and say that of course the range is still going, and that it is just out of stock and it should be back in very soon and delivered on time. All well and good then??
So, just cos it's niggling at me I phone the head office today to double check.
Again, get confirmation that it is just temporarily out of stock but will be back in soon and ready for my delivery on 18th November. Good thinks me. But the customer services adviser says she will just double-check with baby plan to be sure. OK.
So she gets back on the line, oh erm, turns out that yes the range is discontinued and we can only get our two bits (cot/wardrobe).
SO I am nearly crying on the phone cos actually it is all f'd up!!!!
They tell me that my balance left to pay on babyplan is £873 (we put like a £70 deposit down). As a gesture of good will they will let me have £1100 worth of different furniture for £873.
But then, I am only saving just over £200 getting £1100 worth for £873 - I was getting £1800 worth before!!
Do you get what I mean?? I am not getting anywhere near the value of stuff that I would have been before
I am so pissed off with them I swear!!!!!What should I do??
Well done if you read all of that by the way (and understood it, I'm talking a bit of gibberish I know).
Last edited:
I dunno what to say but was to scared not to reply 
they are a joke and its funny what range is it? Wonder if someone else tried to order it at full price they'd suddenly realise its just out of stock? Twats, everywhere just tries to con people 
do you have any paperwork/recepits from your original order? Lay it on thick about time wasted and amount of money youve lost, and then about stress in pregnancy, and then how dissapointed you are that they have broken promises to you on several occasions. Then maybe you'd like to drop in the fact that you are a moderator on a very popular baby forum and that you will be making sure people hear about what a terrible experience you are having.
