knopk@
Well-Known Member
- Joined
- Jan 15, 2011
- Messages
- 8,058
- Reaction score
- 0
So its a long story about appauling customer service, I was so annoyed today.
It started a week ago, I had a conversation with the store manager about getting 10% discount if I bought Bugaboo pram and couple of accessories. (For those of you who know, they have so called Babyplan and that gives you 10 % discount)
So we decided to go an purchase it today, husband and I go into the store to find that allegedly Bugaboo has told them they are not allowed to give any discounts.
Ok, I can accept this sort of thing can happen, even if it was different a week ago.
Then I asked them about Paul Frank fabric and was told they sell it only to find out it was only the footmuff and not the tailored fabric. I was also told if I purchase the pram, it will be delivered in 2-4 working days (they were trying to get me signed up for the Babyplan but I just want to pay with a credit card and be done with it!).
Finally we decided to get one in dark grey/red(plus footmuff and seat liner) and I went to pay at the till only to find that:
a) they will deliver the fabric within 2-4 days and the actual pram will take a month
b) they are to be delivered separately and they wont let me choose a date (although it is available on the above mentioned Babyplan)
At this point I was so fed up I just left.
Thanks for reading, I feel a bit better. They definitely lost a customer, I will be ordering my pram from another shop.
It started a week ago, I had a conversation with the store manager about getting 10% discount if I bought Bugaboo pram and couple of accessories. (For those of you who know, they have so called Babyplan and that gives you 10 % discount)
So we decided to go an purchase it today, husband and I go into the store to find that allegedly Bugaboo has told them they are not allowed to give any discounts.
Ok, I can accept this sort of thing can happen, even if it was different a week ago.
Then I asked them about Paul Frank fabric and was told they sell it only to find out it was only the footmuff and not the tailored fabric. I was also told if I purchase the pram, it will be delivered in 2-4 working days (they were trying to get me signed up for the Babyplan but I just want to pay with a credit card and be done with it!).
Finally we decided to get one in dark grey/red(plus footmuff and seat liner) and I went to pay at the till only to find that:
a) they will deliver the fabric within 2-4 days and the actual pram will take a month
b) they are to be delivered separately and they wont let me choose a date (although it is available on the above mentioned Babyplan)
At this point I was so fed up I just left.
Thanks for reading, I feel a bit better. They definitely lost a customer, I will be ordering my pram from another shop.