Have you put the side buttons up?
My mum said my sister was thinking of getting this one when she was pregnant & they couldn't put it on
& on the reviews alot if people had trouble with the car seat bit but my oh did it straight away no problem x
yh side buttons are up, its ok once i found out how but some days are wqorse then others..
Luckily keiras getting bigger now so we can use the stroller part x
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