Silver Cross Exchanged Today! Mothercare Were Ace :)

[kazlin]

Well today I set up my Silver Cross Dazzle only to find that the frame had snapped. We live in a ground floor flat, I was extremely careful when stepping up and down curbs, so I was pretty confused on how it broke! I am just glad that Daniel wasn't sitting in it when it collasped as I would have fallen forward over, into the pushchair.

Anyway, we took it back to Mothercare and they were brilliant. I have exchanged it for another Silver Cross pushchair called Pop and it does seem a lot more sturdy. The stroller was cheaper than the previous one, so I now have over £60 in vouchers to now spend in Mothercare. This will keep Dan in Nappies and Formula for a while!

I cannot 'big up' Mothercare enough today, normally they would have sent back a broken pushchair for repair after 28 days, but in this instance, they let me have an exchange. The assistant was so helpful and I will be writing to head office to let them know how helpful he was.

It's all good now

 

[mary70]

i have always found them brill too hun, the exchanged mt pram when the hood broke with no problem

 

[Manda&Thomas]

oh no ive just brought a dazzle hope mine doesnt break
glad you managed to exchange it though hun
xx

 

[kazlin]

oh no ive just brought a dazzle hope mine doesnt break
glad you managed to exchange it though hun
xx

Are the breaks on the back quite long or very short

 

[Manda&Thomas]

i dont no i havent recieved it yet, its the 2008 version though in the new colours if that will make any difference?
xx

 

[kazlin]

It should be fine then. My one had very long brake levers which kept catching, turning the brakes on and off. The one I saw today though had much shorter levers.

I loved the Dazzle, but because of what happened I decided to change the model. I am sure yours will be fine though