Rant!

[ERIN84]

Went to Mamas and Papas 2 weeks ago and odered our cot, matress etc. We were told it would arrive BEFORE or by May 2nd (today!).

Got no phonecall to say it had come so we drove there this morning with the intention to give them a peice of our mind and got a really arsy woman! (assistant manager on her badge - what a joke) She was like "if you actually take the time to read your deposit slip it does state it will be as near to that date as possible" WELL, why say it will be before that then? She then went on to say it "may" be on the Wednesday Delivery! Rob was out last night to was feeling a bit tender and told me just to leave it....IM MAD!

I know we have plenty of time before we have baby but my Mum is coming to visit for a few days on Tuesday and she is really looking forward to seeing it , she wasnt there when we bought it and has not seen the nursery or anything yet (as she lives in Scotland) and this will be the last time she is down here before baby arrives....

 

[Dragonfly Fi]

Awww sweetie, it sucks but i reckon it will be here before your mum has to leave, everything gets messed around by a bank holiday so big fingers crossed it will be here on Tuesday morning for you

 

[Tasha89]

What a witch! I'd have gone crazy! The place we bought our cot and pram from are quite crap at keeping us updated on the arrival of our items but I knew this before I ordered. They're all down to earth and wont try and 'sell' you a product, if you want something they think is shite, they'll tell you exactly why and recommend something better and usually cheaper! That's why I use them!

Can you send your Mum some pics of the nursery before baby is born? I know it's not the same but at least it'll be something for her? x

 

[ERIN84]

yeah, I might have to do that TBH. I just feel bad as she is on her own and focusing on this baby so much and is sooooo looking forward to seeing the room finished! She put a bit of money towards the cot too so would like her to see where her money has been spent. Oh well.....

 

[megsmeadow]

That's rotten, I think it must be in the staff's job description! When I was in M&P the other day the staff were all complaining about the smell of baby sick in the shop, a tiny baby had just sicked up all over her dad's back (hehe) but it's a baby shop ffs! What do they expect?!
Do your local store stock the cot you bought? If it still hasn't arrived I'd take your mum down there and show her, get talking to the assistants and lay on how disappointed you both are that you've had to see the cot in the shop and really wasn't the service you expected, see if you can even bend the managers ear Did you get the £5 gift card too?? It's free when you register online.

 

[ERIN84]

That's rotten, I think it must be in the staff's job description! When I was in M&P the other day the staff were all complaining about the smell of baby sick in the shop, a tiny baby had just sicked up all over her dad's back (hehe) but it's a baby shop ffs! What do they expect?!
Do your local store stock the cot you bought? If it still hasn't arrived I'd take your mum down there and show her, get talking to the assistants and lay on how disappointed you both are that you've had to see the cot in the shop and really wasn't the service you expected, see if you can even bend the managers ear Did you get the £5 gift card too?? It's free when you register online.

Complaining about baby sick in a baby shop? Whats all that about?

Oooh, no, didnt knw anything about a free gift card? Willl have a look, thanks! It just really annoys me that they say a date and then turn arsy on you when you wonder why you have not recieved it by then? They do stock the cot but ive ordered it in the new style which is a bit different. Guess, I will have to show her it in the catalogue! You never know it MAY come wednesday! x

 

[megsmeadow]

Once you've registered online click this link
https://secure1.mamasandpapas.com/pr...nd_gift_UK.php

Be sure and say you want communication by post too cause I got a catalogue delivered a few days later and it had another £5 gift card inside too!! I've registered just about everyone in my family but for most of them opted not to receive stuff by post so I don't know if they'll get the extra card. Well worth it!

 

[Rosie's Mummy]

Oh no!! I hope it arrives in time for your mum to see it

 

[ERIN84]

Its saying page not found megs. what do I need to do on the site homepage? cant see anything advertising it?

 

[megsmeadow]

Once you've registered online click this link
https://secure1.mamasandpapas.com/pr...nd_gift_UK.php

Be sure and say you want communication by post too cause I got a catalogue delivered a few days later and it had another £5 gift card inside too!! I've registered just about everyone in my family but for most of them opted not to receive stuff by post so I don't know if they'll get the extra card. Well worth it!

https://secure1.mamasandpapas.com/promotions/fivepound-apr10/fivepound_gift_UK.php

Try that one?? the link is fully pasted this time so should work, did when I just tried it!!

 

[katiejane]

Aww honey thats such a pain, assistant manager should know better than to pick a fight with a pregnant lady, lol. I hope it comes before your mum has to go back to scotland.

 

[titch]

is there a minimum spend to use the gift card? If not Im gonna get one too, need to order a padded sheet (or 2?) for the pram

 

[megsmeadow]

No minimum spend!! I couldn't find the things I wanted in store though so ordered online to be delivered to the store (free) for me to collect! I also registered most of my family (we all have different email addresses) and have all had the gift card

 

[megsmeadow]

Sorry Erin, I seem to have hijacked your post, I'll pop this in the freebies section!!

 

[ria__x]

lmao @ them complaining about BABY SICK in a BABY shop. it really angers me when their supposed to be working and getting on with stuff but they decide to chat amongst eachother. staff like that should be sacked if they don't like their job or at least don't accept the every aspect of it. as then we bear the brunt of their bad customer service!!

i think if your cot isn't here by tuesday Erin i'd go straight to the shop and complain (or phone their customer services up). ok, it's a bank holiday, but they should've kept that in mind when giving you a date! it's out of order! BUT sometimes it's the warehouse's fault rather than the staff so you just have to bear that in mind.. AS SOON as someone starts being arsey with you though, give your best back!!

hope it comes in time for your mum hun xxx

 

[megsmeadow]

To be fair the staff were working....out with the air fresheners and dettol spray in hand although no sign of baby sick except right down daddy's back (hehe). I tend to complain out loud, shops don't like other customers to hear a bad review. Not raising my voice in any way but clearly pointing out the downfalls in their service, whatever that may be

 

[ria__x]

lol! that's the way to be x

 

[ERIN84]

RIGHT!!! THATS IT!!! Just rang the customer services line for M & P and they are now saying Friday!!! Rob got on the phone threatening to cancel our order but she said she will try her best to get it there by Weds. Why is everyone telling us different things? URGH! x