Hi,
I sold a pair of Christian Louboutin shoes last week, but the buyer has just contacted me to say she is not happy with them.
She seems to think one of the heels is at an angle - i have never worn them, or never noticed that.
She also says there is a mark on the heels, yes, i agree there is. I really should have mentioned it on the listing, but didn't as i honestly didn't think it was noticeable.
The shoes cost me £320, she bought them for £170.
I have not specified a returns policy, and she wants to return them.
To be honest, i don't particularly want to have them back as i need the money and they might not sell again!
Please help!!!
I sold a pair of Christian Louboutin shoes last week, but the buyer has just contacted me to say she is not happy with them.
She seems to think one of the heels is at an angle - i have never worn them, or never noticed that.
She also says there is a mark on the heels, yes, i agree there is. I really should have mentioned it on the listing, but didn't as i honestly didn't think it was noticeable.
The shoes cost me £320, she bought them for £170.
I have not specified a returns policy, and she wants to return them.
To be honest, i don't particularly want to have them back as i need the money and they might not sell again!
Please help!!!