Happybunny
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Long story short....
We bought a 'Skate' pushchair from M&P in February. (Costs more than we can afford, but parents were buying and wanted to splash out.)
It broke when April was 15 weeks old. It took 5 weeks to fix with numerous calls to M&P to hassle them about it. (They said 7-10 days to fix).
We wrote to complain about the customer service. M&P phoned, were very apologetic and sent us £70 worth of toys for April!!!
V.v. happy! 
Today, three weeks later, pram breaks again!!!!
We took the pram to the store demanding a refund or brand new pushchair. We expected a fight, but they couldn't have been nicer. They agreed we deserved a brand new pram - so we got the same model but in a brand new, much nicer, much girlier colour that wasn't available when we bought it in Feb. AND, this is the best bit!!!!! The pram has been reduced from £575 to £399 so we got £176 refunded!!!!!!!!!!!!!!!!!!!!!!!!!! Yey!!!!!!!
I am v.v.v.v.v.v happy. I have the pram I want, lots of new toys for April and lots of money to buy a high chair, weaning bits, toys and books. I feel like it is christmas!!!!!!!!!!!!!
Here is my new pram, I love it.... http://www.mamasandpapas.co.uk/product-skate-grape/156879700/type-i/
We bought a 'Skate' pushchair from M&P in February. (Costs more than we can afford, but parents were buying and wanted to splash out.)
It broke when April was 15 weeks old. It took 5 weeks to fix with numerous calls to M&P to hassle them about it. (They said 7-10 days to fix).
We wrote to complain about the customer service. M&P phoned, were very apologetic and sent us £70 worth of toys for April!!!
V.v. happy! Today, three weeks later, pram breaks again!!!!
We took the pram to the store demanding a refund or brand new pushchair. We expected a fight, but they couldn't have been nicer. They agreed we deserved a brand new pram - so we got the same model but in a brand new, much nicer, much girlier colour that wasn't available when we bought it in Feb. AND, this is the best bit!!!!! The pram has been reduced from £575 to £399 so we got £176 refunded!!!!!!!!!!!!!!!!!!!!!!!!!! Yey!!!!!!! I am v.v.v.v.v.v happy. I have the pram I want, lots of new toys for April and lots of money to buy a high chair, weaning bits, toys and books. I feel like it is christmas!!!!!!!!!!!!!
Here is my new pram, I love it.... http://www.mamasandpapas.co.uk/product-skate-grape/156879700/type-i/
Thats great! Id be well chuffed too 
