ooh mable , bet you were cross, incompetance in the paperwork/admin side of things is just rubbIsh, there is no excuse.. (sorry I 've alwnays been some kind of administrator with my jobs! so it bugs me too!).
Really glad youve got your private scan, id do the same , but do take them up on the 13 plus on in jan too, more scans the better
happy xmas to you both and Tomos and bump X