jenni16
Well-Known Member
- Joined
- Dec 26, 2013
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So I'm already on to my second iCandy Peach 3 in just 4 months due to a twisted frame with the first. While out in town today, the handlebar jammed half up/half down, we couldn't do anything with it, couldn't even fold it back down. After a lot of effort, my oh managed to get the handle bar back down and so fold the pram. When we got back home and fully inspected the frame, it is now completely twisted (even worse than the first frame that we managed to get swapped).
We've began to question if we are doing something wrong in handling the pushchair, but we are using it exactly as advised in all the information sent with it from ICandy. I cannot understand why 2 separate frames have ended up twisting.
Has anyone else experienced anything like this, especially when it is so new (first frame after 4 weeks, 2nd just under 3 months)?
How were any problems dealt with?
Where do I stand on requesting a refund or exchange for a different pushchair altogether?
I've now lost all confidence in a brand and pushchair that I loved. I am beyond disappointed, especially after spending nearly £1000 in the hope of getting something decent that would last me for as long as possible - how wrong I was!!
Sorry for the rant, just hoping that we're not the only ones that have experienced such problems.
We've began to question if we are doing something wrong in handling the pushchair, but we are using it exactly as advised in all the information sent with it from ICandy. I cannot understand why 2 separate frames have ended up twisting.
Has anyone else experienced anything like this, especially when it is so new (first frame after 4 weeks, 2nd just under 3 months)?
How were any problems dealt with?
Where do I stand on requesting a refund or exchange for a different pushchair altogether?
I've now lost all confidence in a brand and pushchair that I loved. I am beyond disappointed, especially after spending nearly £1000 in the hope of getting something decent that would last me for as long as possible - how wrong I was!!
Sorry for the rant, just hoping that we're not the only ones that have experienced such problems.