Can any computer geeks help me?

[TiffanyJaynexo]

I'm usually good with computers but I'm baffled by this one!

EDIT: Sorted

 

[Mamafy]

Not sure, there's nothing on the keyboard she might have locked? X

 

[Momma`Kat]

Does her account have admin priveledges?

 

[nik106]

I am a computer geek (kinda) but i have no idea how to sort this. I asked a former colleague who gave me this link, but its fairly complicated:

http://4sysops.com/archives/forgot-the-administrator-password-the-sticky-keys-trick/

 

[Mamafy]

She should have if she's the main person?