x-kirsty-x
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- May 5, 2006
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Im putting this here rather than the bank sticky cos more people will see it here. Anyway, basically this is the situation I'm in...
I claimed my charges back and the bank refunded them but closed my account. I had a £250 overdraft which they said I could pay back in instalments.
I wrote to them asking how to go about setting up monthly payments. They wrote back saying they'd be in touch shortly.
4 weeks later I got another letter saying the same as above, they were still looking into it.
The next day I got a letter (from a different department) saying if I hadnt paid the full amount within 7 days they would take further action.
I wrote back saying Id complained to the FOS and asked them to either waive the £250 or tell me how to pay it monthly.
They didnt acknowledge that letter but sent me one today saying they want the full amount immediately or they're referring me to a debt collection agency.
I've tried ringing them and sorting this out but they always say they'll look into it and they never ring back. Its got me so frustrated
I claimed my charges back and the bank refunded them but closed my account. I had a £250 overdraft which they said I could pay back in instalments.
I wrote to them asking how to go about setting up monthly payments. They wrote back saying they'd be in touch shortly.
4 weeks later I got another letter saying the same as above, they were still looking into it.
The next day I got a letter (from a different department) saying if I hadnt paid the full amount within 7 days they would take further action.
I wrote back saying Id complained to the FOS and asked them to either waive the £250 or tell me how to pay it monthly.
They didnt acknowledge that letter but sent me one today saying they want the full amount immediately or they're referring me to a debt collection agency.
I've tried ringing them and sorting this out but they always say they'll look into it and they never ring back. Its got me so frustrated