If you fill the freezer it shouldn't get so frozen (!!). If I have space in mine I fill it with empty boxes, if you have loads of space it will have to work harder to try and freeze that space and create loads of ice! Only learnt this recently and this freezer is about 6 months old and has no ice build up!
Mine is ment to defrost its self! But... One day the drawer wouldn't shut, and I took it out and it was thick with ice at the back. So spent an hour with my hairdryer... Had it for 3years tho and that's the only time I needed to x
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