Ordered a phone from them nearly 3 weeks ago - got told it was out of stock. 1 week later I rang up asking when there would be stock - the guy said it would be 5 - 7 days fromthe date I placed my order. I explained it had already been a week and he said that it should be here soon. Last week I rang and asked where the hell my phone was - the guy explained that I had to send them proof of residence (my drivers licence, a bank statement and 2 utility bills!) I flipped and said that's absurd and not only that - why wasn't I told this 3 weeks ago! He apologised and said he'd give me the fax number - my reply "you could but as I don't have a fax machine and neither does ANYONE I know, it would be as much use as a fart in the wind" Anyway - he said I could take copies of the documents into an O2 shop and they'll fax them off, so I thought - fine, I'll do that this afternoon. DH needs car, so am waiting for him to get back before I go. Just checked my emails and I have a message from them saying my phone has been despatched with a DHL tracking number WTF!!! I decided to go back to O2 because out of all the phone companies I have been with, they were actually the best... am now thinking I was wrong! Sorry - bit of a rant there!