I ordered some stuff last week from Mothercare - a bra, some muslin cloths and a baby grooming set (nail scissors, hair brush etc). The grooming set looked ok on their website and was £7.99. When I received the order the box was battered and ripped (what all the stuff was in) and the grooming set is really cheap and nasty looking, plus has a sticker on it saying £6.99, when I've clearly been charged £7.99. I emailed Mothercare last Friday to complain and still have not heard back from them. Disappointed. Won't buy anything else from them again if that's their customer service!