Arghhhhhhhh I HATE MAMAS AND PAPAS!!!!

Discussion in 'Second Trimester' started by babybo, Feb 26, 2012.

  1. babybo

    babybo Well-Known Member

    Joined:
    May 8, 2011
    Messages:
    1,861
    Likes Received:
    0
    We ordered the coastline nursery furniture and it got delivered yesterday!! Whoop great!!

    However
    On opening up the book case it was filthy as though it had been used. Went to screw in the legs and it started cracking in the wood.

    Cot has loads of black dirty marks under the plastic runners and screws missing to hold the wooden slats that the mattress sits on.

    Just gone to put together the dresser to find it broken. The draws sit on runners that don't screw in as it's obviously been used before and split the whole way down.
    It's got lots of splits in the wood where the screws have been pushed in before.

    It's just awful!!

    It cost over £750 for this set and we expected it to be in new condition not broken chipped and used!!!!

    So so pis*ed off I can't even tell you xx
     
  2. littlesmoosh

    littlesmoosh Well-Known Member

    Joined:
    Nov 8, 2011
    Messages:
    1,135
    Likes Received:
    0
    get complaining and make sure you get a refund! thats absolutely rediculas!
     
  3. Karate Kid

    Karate Kid Well-Known Member

    Joined:
    Sep 1, 2011
    Messages:
    3,951
    Likes Received:
    0
    Yep definitely get onto customer services hun! Must be so irritating when you are looking forward to getting all the furniture together xx
     
  4. Maria1977

    Maria1977 Well-Known Member

    Joined:
    May 20, 2010
    Messages:
    5,272
    Likes Received:
    0
    Get it all sent back hun, that's awful! I would be mega upset too xxx
     
  5. Kayelle

    Kayelle Well-Known Member

    Joined:
    Aug 27, 2011
    Messages:
    2,922
    Likes Received:
    0
    Ooo Grrr! That is a lot to spend on some second hand stuff! That is awful for such a big name company... Do they not think that we talk?
     
  6. leesey

    leesey Well-Known Member

    Joined:
    Jul 16, 2011
    Messages:
    4,877
    Likes Received:
    0
    Take pictures immediately and get everything down in writing, keep all receipts and check your store/online order for a description of the products.

    Then, complain complain complain!!

    This is totally shocking xx
     
  7. Karate Kid

    Karate Kid Well-Known Member

    Joined:
    Sep 1, 2011
    Messages:
    3,951
    Likes Received:
    0
    Oh and if you can leave online reviews they will probably take ensure that your complaints are dealt with effectively xx
     
  8. FirstBabyEek

    FirstBabyEek Well-Known Member

    Joined:
    Nov 21, 2011
    Messages:
    4,527
    Likes Received:
    0
    That's disgusting! You don't pay all that money for second rate [email protected]

    That's one of my pet hates, companies sending out faulty goods without it clearly going through the proper checks.

    If you have no luck with your complaint you can apply to your bank for a chargeback to mamas and papas even if you didn't pay via a credit card, visa gives you the same protection, the regulation is new and you might have to push your bank to do it, but at least you might be covered.

    Good luck xx
     
  9. Loula

    Loula Well-Known Member

    Joined:
    Oct 8, 2011
    Messages:
    6,732
    Likes Received:
    7
    Thats absolutely awful...Paying out soo much and its brand new.
    Hope it all sorts out for you xxx
     
  10. tinkerbell86

    tinkerbell86 Well-Known Member

    Joined:
    May 19, 2010
    Messages:
    3,218
    Likes Received:
    0
    I agree with all the other girls send it back. We have a mamas and papas outlet place here and they are cheaper than mamas and papas and their service is fantastic!!! Maybe have a look see if you have one in your area.
     
  11. babybo

    babybo Well-Known Member

    Joined:
    May 8, 2011
    Messages:
    1,861
    Likes Received:
    0
    It was an outlet we ordered it from.
    Spoke to a really helpful lady who is sending out new on Wednesday. Just want it all up and looking nice xx
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice